Assist sales team during the pre-sales stage with sharing best practices, key use cases, and achieved results.

Assist sales team with pre-sales workshops to map out use cases, required scope, and features.

Assist delivery team during implementation with workshops to define product configuration.

Prepare customer organization for product implementation and new ways of working.

Manage and execute user training & onboarding.

Design adoption strategies and manage successful execution together with customers.

Create and maintain a process for usage tracking and identification of problems with adoption.

Facilitate sharing of best practices between customers to drive further value creation.

Create reports, dashboards, and analyses to drive value creation from the data we generate.

Analyse and report on the impact that we are creating for our customers.

Together with the sales team, stay in close contact with users and customer organization even in times when there is no immediate requirement to do so.

Serve as the voice of the customer internally.

In-depth experience in the aviation sector, preferably, from a ground operations / APOC / OCC perspective to better relate to the customer organization and processes.

Must work independently and proactively in a remote setting.

Strong analytical skill set.

Self-confident and loves to engage with customers.

Likeable and highly empathetic.

Knows how to deal with people from different cultural and professional backgrounds.

Ability and willingness for extensive international travel.

Must be able to work in the European Union.

A very good command of German and English is a must, any other language skills are a bonus.